Irle + Heuel GmbH/Peter Heuel
Peter Heuel, Managing Director, about Steps Mobile App for Service & CRM:
Our field service staff are specialists in consulting and sales. Steps Mobile App CRM supports you optimally in your everyday work. All important information about the customer, such as previous sales and delivery history, can be accessed at any time. Regardless of whether there is an internet connection or not. The offline functionality is a great advantage! This means that our employees do not lose valuable time searching for information and can concentrate on what they do best: providing our customers with the best possible service and advice. With Steps Mobile App CRM, information about open and completed orders can be provided quickly on-site at the customer's location without having to call the office. So is the tracking of sample deliveries.
Customer requirements and product knowledge come together for our specialist consultants in the office and in the field. Steps Mobile App Service is the perfect complement and fits seamlessly into our processes. This reduces the workload of the office and field staff and lowers the error rate. We are already thinking ahead and will also capture visit reports with Steps Mobile App Service in the future. Because: the complex demands of the divided working world require specialisation, especially in the consultation of our article variety.